Weekly UPK Updates

Monday, October 30, 2023, was the last weekly match round for this program year. CDEC will process walk-in placement only for the remainder of the 2023-2024 year. This was decided because of the lower volumes of matching and to account for provider closures over the holiday season.

UPK Provider Support Sessions

Every other Wednesday via Zoom; the next date is November 15.

UPK Provider Support Sessions answer your UPK questions and bring you important information from CDEC.

  • Every other Wednesday, 1-2 p.m.
  • Use this Zoom link to participate.
  • No need to RSVP

Check this page for any changes to the schedule.

Slide decks from previous sessions:

Have a walk-in placement request?

If you have a walk-in placement request, please submit a ticket rather than email the Help Desk.

From the drop-down menu, select “Child Care Provider” or “School District” for Category. Then select “Walk-in Enrollment” for Question Type. Please include the family’s email in address in your request to facilitate open communication and expedite the process.

Please allow 24-48 hours for our Help Desk team to respond and refer to this resource for additional information about walk-in placements.

UPK Help Desk

The Triad Bright Futures Help Desk can help providers to navigate the UPK portal, assist with reviewing rosters, and make requests to CDEC for seat adjustments.

The fastest way to get support is to submit an online ticket.

Submit a Ticket

Need help with submitting a ticket? Here are how-to documents to guide you through it: 

If you cannot submit a ticket, you can email upk@triadbrightfutures.org or call 720-449-7960.

Question about provider payments?

Please email coupkpayments@metrixiq.com or submit a ticket to the Payments Help Desk.

SUBMIT A TICKET